RECRUITER SUMMARY
| Description: | HOT_UAE IT Infrastructure, Technical Support, IT Helpdesk Support, IT Support, Customer Service, 72K+ AED Annual | Date | 09 / 30 / 2024 |
| Nationality | Sudanese | Residence | Dubai, United Arab Emirates Visit Visa |
| Experience Summary | 5 Years of IT Technical Support Specialist of work experience in the industry Current & Previous Employers and jobs include: Technical Support Specialist at XXXX Technical Support Specialist at XXXX IT Helpdesk Support at XXXX | Education | Bachelor of Science in Computer Science XXXX |
| Motives & Seeking | Is actively looking for a job and open for opportunities in the IT Sector such as IT Support and Help Desk. | Languages | English- Fluent Arabic- Fluent |
| Recent / Current Salary | 48K+ AED Annual | Expected Salary | 72K+ AED Annual |
| Notice Period | Immediately Available | Interview Availability | Requires a few days notice |
| Interview Assessment Notes | 1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? He is a skilled IT Technical Support Specialist with over five years of experience in diagnosing and resolving various technical issues. Currently, he works at XXXX in Sharjah, UAE, where he specializes in providing technical support for Mac devices, including installations, configurations, and troubleshooting. Prior to this, he worked at XXXX in Sudan, where he handled technical support requests and successfully trained over 100 users on new software, reducing the number of support tickets by 20%. Earlier in his career, he provided IT helpdesk support at XXXX, focusing on resolving hardware, software, and network issues, while maintaining a structured ticketing system. Throughout his roles, he has demonstrated strong problem-solving skills, a commitment to customer service, and the ability to collaborate across teams to deliver effective technical solutions. 2. What skill(s) / experience would you self-describe as strongest or specialist in? He specializes in technical troubleshooting and problem-solving, with expertise in hardware and software installation, network connectivity troubleshooting, and using remote desktop tools like TeamViewer and AnyDesk. He is also experienced in providing user training,maintaining security protocols, and handling Oracle-based systems. His strongest skills include multitasking, system administration, and customer service. 3. Do you have the list of key criteria’s according to the clients’ requirements? He is skill set aligns well with the key criteria typically required by clients seeking IT support professionals. He has a robust background in troubleshooting hardware, software, and network issues, with proficiency in using remote desktop support tools like TeamViewer and AnyDesk to efficiently resolve technical problems. He also possesses a solid understanding of network troubleshooting, having rated himself 4 out of 5 in this area. His experience in providing comprehensive technical support for Mac devices, along with his ability to install, configure, and upgrade systems, makes him well-suited for environments requiring such expertise. Additionally, He is skilled in multitasking, user training, and maintaining detailed documentation, allowing him to handle multiple technical issues simultaneously while providing clear guidance to end-users. His background in IT support across different sectors, along with his capacity to work independently with minimal supervision, positions him as a valuable candidate for any client looking for reliable and proactive technical support. |
| Recruiters: |   | Employment Agency | Dubai, United Arab Emirates marketing@svarecruitment.com +971 58 586 4016 (Whatsapp & BOTIM) svarecruitment.ae Dubai World Trade Centre Sheikh Zayed Rd, Trade Centre, Dubai, United Arab Emirates |
| Job-Seeker Agreement: | The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers. | Employer Terms | General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com. |
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