RECRUITER SUMMARY
| Description: | HOT_UAE IT Infrastructure, System Engineer, IT System Support , IT Help Desk, Technical Support , IT Support, 120K+ AED Annual | Date | 09 / 26 / 2024 |
| Nationality | Arab/Egyptian | Residence | Dubai, Deira Permanent |
| Experience Summary | 8 Years as IT Support work experience in the industry Current & Previous Employers and jobs include: System Engineer at XXXX IT System Support at XXXX Technical support, IT Help desk at XXXX IT Support at XXXX | Education | Bachelor of Engineering in Information Technology XXXX |
| Motives & Seeking | Is actively looking for a job and open for opportunities in the IT Sector such as System Engineer, Technical Support and IT Support. | Languages | English- Fluent Arabic- Fluent |
| Recent / Current Salary | 96K+ AED Annual | Expected Salary | 120K+ AED Annual |
| Notice Period | 1 Month | Interview Availability | Requires a few days notice |
| Interview Assessment Notes | 1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? He is currently working as an IT Support Engineer, with a career spanning over 8 years in IT support. His recent position was as a System Support Engineer at XXXX in Dubai, where he was responsible for delivering high-quality VIP support and troubleshooting various IT issues, including Office 365 services, macOS and iOS device management, and networking. He has also worked on a major Office 365 Azure Migration project for MIDIS Group, migrating 6,500 users to Office 365 across 15 countries. Before that, he worked in XXXX Qatar’s head office, where he provided Level 1 and Level 2 support for both the retail sector and internal teams, including support for Mac and Windows environments. Earlier in his career, he worked for XXXX in Qatar, where he was involved in hardware and software support, mobile device troubleshooting, and network system management. 2. What skill(s) / experience would you self-describe as strongest or specialist in? He specializes in IT support, with expertise in Office 365 administration, Azure migration, Active Directory, and Exchange. He also has strong experience in handling end-user support, network troubleshooting, and device management using tools like Jamf Pro for macOS and iOS devices. He rates himself four out of five in IT support, particularly in networking, where he regularly fixes Wi-Fi connectivity issues, user profile management, and driver updates. 3. Do you have the list of key criteria’s according to the clients’ requirements? He is skilled in prioritizing requests in a ticketing system, managing up to 40 tickets at a time. He focuses on the urgency of the requests, handling VIP issues and incidents related to hardware or network problems first. He is experienced in troubleshooting both user-related issues, such as Wi-Fi access, and system-level problems like driver updates or user account management. His ability to support both Mac and Windows environments, as well as his experience with cloud-based technologies like Office 365 and Azure, makes him well-suited for various IT support roles​. |
| Recruiters: |   | Employment Agency | Dubai, United Arab Emirates marketing@svarecruitment.com +971 58 586 4016 (Whatsapp & BOTIM) svarecruitment.ae Dubai World Trade Centre Sheikh Zayed Rd, Trade Centre, Dubai, United Arab Emirates |
| Job-Seeker Agreement: | The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers. | Employer Terms | General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com. |
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