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Description:HOT_UAE IT Infrastructure, Support Engineer, Application Support, Healthcare Software, SQL Database, ERP, 120K+ AED AnnualDate09 / 24 / 2024
NationalityPakistanResidenceAbu Dhabi, United Arab Emirates
Permenant Resident
Experience Summary7+ years of work experience in the industry   Current & Previous Employers and jobs include:
Support Engineer – XXXX
IT Senior Support Specialist – XXXX
Application Support Engineer – XXXX
Support Engineer & Data Analyst – XXXX
IT Administrator – XXXX
IT Support Specialist – XXXX
EducationBachelor of Computer Software Engineering
Motives & SeekingIs passively looking for a job right now but open for opportunities in different sector such as Senior IT Administrator & IT Engineer.  LanguagesEnglish – Fluent
Hindi – Fluent
Recent / Current Salary120K+ AED AnnualExpected SalaryNegotiable
Notice Period1 Month  Interview AvailabilityRequires a few days notice
Interview
Assessment
Notes
1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?

He holds a bachelor’s degree in software engineering, with more than 7 years of experience primarily in the healthcare sector, including 3 years in the UAE as an Application Support Engineer at XXX. He supports various hospital software modules, including reporting portals and ERP systems, while also managing hardware like printers and medical equipment. His day-to-day work involves providing support to doctors and nurses, ensuring seamless operation of their systems and helping them resolve any challenges.

2. What skill(s) / experience would you self-describe as strongest or specialist in?
His strongest skills lie in application support, with a particular focus on healthcare software systems. He is proficient in troubleshooting, user training, and managing software integrations, particularly with SQL databases and command-line applications. His strongest skills include application support, hardware troubleshooting (such as computers and printers), and network problem-solving. He efficiently resolves issues and guides users on steps to prevent similar problems from recurring, ensuring smooth operations across all systems.

3. Do you have the list of key criteria’s according to the clients’ requirements?

The candidate handles 10 to 15 support requests daily, spread across multiple sites. He is the first point of contact for issues, particularly from critical departments such as the laboratory. When users raise support tickets, he addresses them promptly. In cases where his access is limited, he collaborates with senior colleagues or management to ensure the issue is resolved effectively. This hands-on experience across multiple locations has refined his ability to manage technical support efficiently.
Recruiters:
Employment AgencyDubai, United Arab Emirates
marketing@svarecruitment.com
+971 58 586 4016 (Whatsapp & BOTIM)
svarecruitment.ae
Dubai World Trade Centre
Sheikh Zayed Rd, Trade Centre,
Dubai, United Arab Emirates
Job-Seeker
Agreement:
The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers.Employer Terms
General Terms and Conditions
 apply to all requests, offers, and agreements regarding the provision of services, and are available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.

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