RECRUITER SUMMARY
| Description: | HOT_UAE IT Infrastructure, ServiceNow, IT Support Engineer, Technical Support, IT Officer, IT Support, IT Help Desk, Service Desk, Service Desk, Linux, Azure, Network Administrator, Negotiable | Date | 09 / 27 / 2024 |
| Nationality | Sudanese | Residence | Dubai, United Arab Emirates Sponsor Visa |
| Experience Summary | 9+ Years of IT Support Engineer of work experience in the industry Current & Previous Employers and jobs include: IT Support Engineer at XXXX IT Officer at XXXX | Education | Bachelor of Science in Information Technology XXXX |
| Motives & Seeking | Is actively looking for a job and open for opportunities in the IT Sector such as IT Support, IT Help Desk, and Service Desk | Languages | English- Fluent Arabic- Fluent |
| Recent / Current Salary | 84K+ AED Annual | Expected Salary | Negotiable |
| Notice Period | 2 Weeks | Interview Availability | Requires a few days notice |
| Interview Assessment Notes | 1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? He is an accomplished IT Support Engineer with over 9 years of dedicated experience in providing exceptional technical support and managing IT infrastructure. Currently, he has been serving at the XXXX since 2014, where he plays a critical role in delivering comprehensive IT support to users across various departments. His responsibilities include diagnosing and resolving hardware and software issues, managing network performance, and ensuring optimal functionality of IT systems. He has successfully maintained a remarkable user satisfaction rate of 98% while significantly reducing average response times from one hour to just 15 minutes. Before joining the XXXX, he worked as an IT Officer at XXXX, where he was part of a dynamic team providing first-line support to over 90 users. In this role, he was instrumental in establishing new users within the IT systems and ensuring seamless integration of systems to prevent data loss. His experience encompasses a wide range of responsibilities, including hardware maintenance, software support, network administration, and IT security, showcasing his versatility and commitment to driving organizational growth through effective technology management. 2. What skill(s) / experience would you self-describe as strongest or specialist in? He specializes in IT support, network administration, and system security, with a strong track record of improving response times and optimizing infrastructure performance. His expertise in using ticketing systems like SolarWinds and ServiceNow, along with proficiency in Microsoft Windows, Linux, and MS Azure, has helped streamline IT operations and reduce resolution times by 20%. 3. Do you have the list of key criteria’s according to the clients’ requirements? He is an IT specialist with over nine years of experience providing support through ticketing systems, phone, email, and in-person, resolving daily technical issues ranging from printer errors to complex software malfunctions. Handling an average of 14-15 tickets per day, he prioritizes tasks based on urgency and impact, maintaining IT infrastructure in compliance with ITSM frameworks. His commitment to continuous learning and reducing downtime has led to a 98% network uptime and a 4.9 out of 5 user rating for satisfaction. |
| Recruiters: |   | Employment Agency | Dubai, United Arab Emirates marketing@svarecruitment.com +971 58 586 4016 (Whatsapp & BOTIM) svarecruitment.ae Dubai World Trade Centre Sheikh Zayed Rd, Trade Centre, Dubai, United Arab Emirates |
| Job-Seeker Agreement: | The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers. | Employer Terms | General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com. |
See More: