RECRUITER SUMMARY
| Description: | HOT_UAE IT Infrastructure, IT Support, Senior Help Desk , L1 & L2 Help Desk, ServiceNow, Cisco, 400K+ AED Annual | Date | 09 / 25 / 2024 |
| Nationality | Syrian | Residence | USA, Las Vegas US Citizen Visa |
| Experience Summary | 10 years of work experience in the industry Current & Previous Employers and jobs include: Senior Help Desk at XXXX Help Desk Tier 2 at XXXX | Education | Bachelor’s Degree of Cybersecurity XXXX |
| Motives & Seeking | Is passively looking for new job and open for opportunities in the IT Sector such as Senior IT Support and Help Desk. | Languages | English- Fluent |
| Recent / Current Salary | 300K+ AED Annual | Expected Salary | 400K+ AED Annual |
| Notice Period | 1 to 2 Months | Interview Availability | Requires a few days notice |
| Interview Assessment Notes | 1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? He is IT professional with 10 years of experience in the field, currently working as a Help Desk Tier 2 technician at XXXX. He has also worked as a Help Desk Technician, providing support to tenants, showcasing his expertise in IT support and troubleshooting across various environments. 2. What skill(s) / experience would you self-describe as strongest or specialist in? His strongest skills include providing technical support, especially in areas like password resets through Active Directory, working with authentication tools such as Okta, and managing equipment like printers, scanners, routers, switches, and modems provided by Cisco. He is also skilled in software installations, monitoring outages through SolarWinds, and documenting tickets in systems like ServiceNow, BMC FootPrints, and BMC Remedy. He efficiently handles around 50 to 75 support calls daily. He rates his technical skills at 4.99 out of 5, reflecting his high level of confidence in his abilities. 3. Do you have the list of key criteria’s according to the clients’ requirements? He is comprehensive experience in IT support, specifically in troubleshooting and resolving issues in a timely manner. He is familiar with tools like Okta for authentication, ServiceNow for ticketing, and Cisco equipment for network management. He has experience with Windows and Macintosh operating systems, and he’s adept at monitoring network outages using SolarWinds and coordinating with vendors and service providers to resolve them. He also utilizes VPNs, such as Cisco and GlobalProtect, to connect to organizations’ systems remotely. |
| Recruiters: |   | Employment Agency | Dubai, United Arab Emirates marketing@svarecruitment.com +971 58 586 4016 (Whatsapp & BOTIM) svarecruitment.ae Dubai World Trade Centre Sheikh Zayed Rd, Trade Centre, Dubai, United Arab Emirates |
| Job-Seeker Agreement: | The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers. | Employer Terms | General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com. |
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