RECRUITER SUMMARY
| Description: | HOT_UAE IT Infrastructure, IT Support, End User Support , IT Help Desk, Technical Support , Negotiable | Date | 09 / 26 / 2024 |
| Nationality | Sudanese | Residence | Dubai, UAE Work Visa |
| Experience Summary | 6 Years of Technical Support Specialist in the industry Current & Previous Employers and jobs include: End User Support Specialist at XXXX End User Support at XXXX IT HELP DESK at XXXX Hardware Infrastructure Assistance at XXXX | Education | Bachelors in Computer Science XXXX |
| Motives & Seeking | Is actively looking for a job and open for opportunities in the IT Sector such as IT Support. | Languages | English- Fluent Arabic- Fluent |
| Recent / Current Salary | 84K+ AED Annual | Expected Salary | Negotiable |
| Notice Period | 1 Month | Interview Availability | Requires a few days notice |
| Interview Assessment Notes | 1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? He is a results-driven Technical Support Specialist with 6 years of experience, primarily in the industrial sector. He currently works as an End User Support Specialist at XXXX, where he has significantly enhanced user satisfaction and reduced system downtime by providing top-notch technical support and troubleshooting. Prior to this, he worked at XXXX, where he achieved a 98% user satisfaction rate by delivering exceptional first-line customer support. His career also includes roles at XXXX and XXXX, where he gained extensive experience in hardware infrastructure assistance, IT helpdesk support, and telecommunications system management. 2. What skill(s) / experience would you self-describe as strongest or specialist in? He specializes in Technical Support and Troubleshooting, with proven skills in Project Management, Analytical Skills, and Customer Support. His strongest technical competencies include working with ITSM ticketing systems (Remedy BMC and ManageEngine), configuring Windows and macOS operating systems, and providing remote support through VPN FortiClient. He also has extensive experience with hardware installation, including servers and peripherals, as well as managing virtual environments like VMware ESXI and Hyper-V. 3. Do you have the list of key criteria’s according to the clients’ requirements? He has demonstrated proficiency in understanding and meeting client requirements through his hands-on experience with IT infrastructure, asset management systems, and implementing IT service management solutions. He excels in enhancing system performance and ensuring user satisfaction by addressing hardware and software issues efficiently and implementing effective action plans to reduce system downtime and operational bottlenecks. His ability to troubleshoot issues quickly and optimize the deployment of resources aligns well with client needs, particularly in maintaining and supporting complex IT environments. He rates himself 4.5 out of 5 in this area, having worked in diverse situations as an IT support specialist, successfully adapting to various technical challenges. |
| Recruiters: |   | Employment Agency | Dubai, United Arab Emirates marketing@svarecruitment.com +971 58 586 4016 (Whatsapp & BOTIM) svarecruitment.ae Dubai World Trade Centre Sheikh Zayed Rd, Trade Centre, Dubai, United Arab Emirates |
| Job-Seeker Agreement: | The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers. | Employer Terms | General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com. |
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