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RECRUITER SUMMARY
| Description: | HOT UAE Sales, IT Service Desk, VPN issues, Azure, Microsoft, L1 and L2 IT support, $Negotiable | Date | 26 / 07 / 2024 |
| Nationality | Indian | Residence | India Open to relocate in UAE |
| Experience Summary | She has overall seven years of experience in IT roles, including L1 and L2 support, Software & Hardware, 365 tools, Azure Tools, Microsoft Admin, Current & Previous Employers and jobs include: IT Service Desk Executive at XXXX Senior Analyst Client Site at Bank of America Senior Software Engineer at XXXX Specialist Cloud & Infra Services at XXXX | Education | Bachelor of Computer Application XXXX University |
| Motives & Seeking | She is open for opportunities | Languages | English – Fluent Hindi – Native Marathi – Native |
| Recent / Current Salary | $66k Annually (Converted) | Expected Salary | $Negotiable |
| Notice Period | 1 Month | Interview Availability | Requires a few days notice |
| Interview Assessment Notes | 1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? Her experience includes seven years in IT, specifically in service delivery management, working for seven companies throughout her career. One of those companies was XXXX, where she used various technologies. Currently, she works for XXXX. Her past experience involved working with ticketing tools like BMC Remedy and ServiceNow. She was part of an IT support team, interacting with customers via emails, phone calls, and chats. She handled major incidents such as Outlook issues, VPN issues, remote PC issues, software installations and uninstallations, and user account creation and deletion. Additionally, she was responsible for assigning licenses to end users and checking software and hardware inventory. She has experience working in both L1 and L2 support. Currently, she works in L2 support at Mindtree and has experience with O365 tools like Azure Tools and Microsoft Admin Center, where she provides access to end users. In summary, she has seven years of experience in IT roles, including L1 and L2 support. 2.What skill(s) / experience would you self-describe as strongest or specialist in? Her strongest skills are handling customers politely to resolve issues quickly and efficiently. She believes each case should be managed politely and all skills should be utilized to fulfill customer needs until the end. |
| Recruiters: |    | Employment Agency | Dubai, United Arab Emirates marketing@svarecruitment.com +971 58 586 4016 (Whatsapp & BOTIM) svarecruitment.ae Dubai World Trade Centre Sheikh Zayed Rd, Trade Centre, Dubai, United Arab Emirates |
| Job-Seeker Agreement: | The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers. | Employer Terms | General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com. |
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