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Recruiter Summary
| Description | HOT UAE Sales Iranian Customer Service Representative, Resolving Customer Issues, & Customer Satisfaction 6K AED (Negotiable) | Date | January 4, 2024 |
| Nationality | Iranian | Residence | UAE VISA: Golden Visa Single |
| Experience Summary | XXX is an experienced Call Center Agent with a background in providing exceptional customer service. She served as a Call Center Agent at XXX in the United Arab Emirates from October 2016 to May 2017. Following that, she worked at XXX in Isfahan, Iran, from 2018 to 2022. In her roles, XXX managed high call volumes, adhered to call center scripts, achieved call resolution targets, and efficiently handled customer inquiries in both English and Farsi. She demonstrated professionalism and effectiveness in resolving complaints and played a key role in telephone reservations and customer satisfaction initiatives. | Education | Bachelor of English Language |
| Motives & Seeking | She’s looking for a job in customer service, as she enjoys working with a lot of different people. | Languages | English Farsi |
| Recent / Current Salary | $6K AED | Expected Salary | $7K AED (Negotiable) |
| Notice Period | 2 weeks | Interview Availability | A few days notice |
| Interview Assessment Notes | Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? In her role at XXX, XXX effectively managed a high volume of calls, ensuring professionalism and efficiency. At XXX, she diligently followed call center scripts, achieved company targets for call resolution and customer satisfaction, and handled inbound calls in English and Farsi. Her duties included resolving customer complaints, managing telephone reservations, and collaborating on customer satisfaction initiatives. Later, at XXX in Iran, XXX focused on the distribution of food, sales, customer order follow-ups, and enhancing customer satisfaction. |
| What skill(s) / experience would you self-describe as strongest or specialist in? XXX possesses strong communication and interpersonal skills, enabling her to excel in customer service roles. She is skilled in handling high-volume inbound and outbound calls, resolving customer issues, and ensuring customer satisfaction. Proficient in utilizing CRM systems, XX maintains accurate call records and follows call center scripts with precision. Her language proficiency includes English and Farsi. Additionally, she holds a Bachelor’s degree in English Language with a focus on translation from Iran. XXX’s commitment to delivering top-notch service and exceeding performance targets is evident in her achievements, including being recognized as the Best Employee in Customer Service and Support in a 2022 survey. |
| Recruiters |   | Employment Agency | Dubai, United Arab Emirates marketing@svarecruitment.com +971 58 586 4016 (WhatsApp & BOTIM) svarecruitment.ae Dubai World Trade Centre Sheikh Zayed Rd, Trade Centre, Dubai, United Arab Emirates |
| Job-Seeker Agreement | The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers. | Potential Employer Terms | General Terms and Conditions apply to all requests, offers and agreements regarding the provision of services, and available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com. |
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