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Recruiter Summary
| Description | HOT UAE Sales, Customer Service Representative, Onboarding Officer, Forex Industry, CMS, TeamWox, SumSub, & WorldCheck 10K AED | Date | January 30, 2024 |
| Nationality | Egyptian | Residence | UAE |
| Experience Summary | XXX is a Customer Service Representative with a background in account opening within the forex industry. Currently serving as an Onboarding Officer at XXX since July 2023, she efficiently processes and manages new client accounts in compliance with regulatory standards. She collaborates with cross-functional teams to streamline account opening procedures and communicates effectively with clients, ensuring a smooth onboarding experience. Earlier, at XXX, she held the position of HR & Translating Administrator, showcasing her skills in hiring, managing company requests, and acting as a communication bridge between Chinese and English-speaking teams. With her multilingual proficiency in English, Chinese, and Thai, she brings a unique skill set to her roles. | Education | XXX PhD in Linguistics and Applied XXX Master of Teaching Chinese to Speakers of Other Languages XXX Bachelor of Asian Studies |
| Motives & Seeking | She’s now looking for a new opportunity in Dubai and she’s planning to stay in Dubai for 10 years. | Languages | English – Fluent Madarin – Fluent Thai – Native |
| Recent / Current Salary | 8K AED | Expected Salary | Around 10K AED but it is negotiable. |
| Notice Period | 2 weeks | Interview Availability | A few days notice |
| Interview Assessment Notes | Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? As an Onboarding Officer at XXX, XXX facilitates the onboarding of new clients by processing account applications, verifying documentation, and ensuring compliance with regulatory standards. She collaborates with teams, utilizing systems like CMS, TeamWox, SumSub, and WorldCheck. Clear communication with clients, industry regulation awareness, and meticulous record-keeping highlight her commitment to accuracy and compliance. In her prior role at XXX, she excelled in interviewing and hiring, managing employee matters, and facilitating communication between Chinese and English-speaking teams. |
| What skill(s) / experience would you self-describe as strongest or specialist in? XXXX brings expertise in customer service, account opening within the forex industry, and proficiency in English, Chinese, and Thai languages. Her technical skills include working with systems like CMS, Jira, TeamWox, and KYC systems such as SumSub and WorldCheck. She demonstrates strong communication abilities, multitasking, and effective time management. With a background in Linguistics and Applied Linguistics (PhD), Teaching Chinese to Speakers of Other Languages (Master’s), and Asian Studies (Bachelor’s), she combines academic knowledge with practical language teaching experience. |
| Recruiters |   | Employment Agency | Dubai, United Arab Emirates marketing@svarecruitment.com +971 58 586 4016 (WhatsApp & BOTIM) svarecruitment.ae Dubai World Trade Centre Sheikh Zayed Rd, Trade Centre, Dubai, United Arab Emirates |
| Job-Seeker Agreement | The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers. | Potential Employer Terms | General Terms and Conditions apply to all requests, offers and agreements regarding the provision of services, and available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com. |
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