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Recruiter Summary
| Name: | Muhammad Hamzah Ghandour | Date | 11 / 07 / 2024 |
| Nationality | Syrian Work Visa | Residence | Dubai, UAE |
| Experience Summary | 10+ years of experience in the industry Current & Previous Employers and jobs include: System Administrator/Help Desk Assistant Manager at XXXX Help Desk Engineer at XXXX Call Center Help Desk at XXXX | Education | BIT XXXX Degree in Computer Technical Institue in Programming |
| Motives & Seeking | Is actively looking for a job right now because looking for more better opportunities in the market. Open for the IT Support role. | Languages | English – Fluent Arabic – Native |
| Recent / Current Salary | 10K AED per month | Expected Salary | 10K-12.5K AED per month |
| Notice Period | 1 month (Negotiable) | Interview Availability | Requires a day notice |
| Interview Assessment Notes | 1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? He has over 10 years of experience with IT Support Engineering L1+. He first joined XXXX as a Help Desk Engineer, it is one of the big IT solution provider in Middle East, they have worked for different companies like cloud outsourcing, banks, and such. He was part of the team that sets up all the PCs, equipment, all printers, and other devices; he was also familiar with domain setup, printers, Wi-Fi setup, and day-to-day issues that their clients are facing. They are mostly doing remote support for GCC countries as well plus Jordan, Egypt, and Morocco. After that, he joined XXXX as a Help Desk Assistant Manager where he is managing the internet, IT, all the business account, and the company assets/users assets as well. He is involved with negotiating with vendors in terms of their new equipment purchase or license renewals. 2. What skill(s) / experience would you self-describe as strongest or specialist in? Strongest skill would be his end-user support or help desk support since he has been doing this for about 10+ years now in different kind of setup/domain. On the other hand, one of his weaker points is networking although he is now working on it and is currently preparing for his CCNA certifications. 3. Do you have the lists of key criteria’s according to the clients’ requirements? Has 10+ years of IT support and help desk experience, strongest with troubleshooting and can rate himself a 4.5 out of 5 in that area in general. He is working on his networking skills now, he knows the basics such as layers, IPs, and is learning the more advanced ones now. He is also okay to work in Dubai or any other region in UAE. |
| Recruiters |   | Employment Agency | Silicon Valley Associates Recruitment. 907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong 25F, Central Plaza, Xin Tian Di, Shanghai Ubi TechPark #01-08, Singapore Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen Dubai World Trade Centre Sheikh Zayed Rd, Trade Centre, Dubai, United Arab Emirates |
| Job-Seeker Agreement | The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job | Employer Terms | General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com. |
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