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RECRUITER SUMMARY
| Description: | HOT UAE IT Infrastructure, Networking, IPv4 and IPv6, IP-related software, SQL, CRM, FedEx software, Sr. Technical Support Specialist, $3.5K AED | Date | 03 / 12 / 2024 |
| Nationality | Indian Visit Visa | Residence | UAE |
| Experience Summary | Has over 3 years of experience in Technical support and customer support. Current & Previous Employers and jobs include: Sr. Technical Support Specialist at XXXX Customer Support at XXXX | Education | Diploma in Computer Application XXXX Higher Secondary Directorate of Higher Secondary Education SSLC – Kerala Board Of Public Examinations |
| Motives & Seeking | He is actively looking a job for better opportunity in UAE. Prefers job in IT related roles. | Languages | English – Fluent Malayalam – Native Hindi – Fluent |
| Recent / Current Salary | $2K AED per month | Expected Salary | $3.5K AED per month or Negotiable |
| Notice Period | Immediately Available | Interview Availability | Requires a few days notice |
| Interview Assessment Notes | 1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? He has three years of experience in technical support and customer support, serving as a dedicated senior technical support professional and CM operator. With a strong background in customer service and technical troubleshooting, he has over four years of experience in handling customers and providing technical support. His recent role involved working with FedEx software, where he focused on support-related tasks. He is well-versed in database management, server operations, and quality assurance, with expertise in issue resolution. His qualifications include a diploma in computer applications from XXXX. 2.What skill(s) / experience would you self-describe as strongest or specialist in? His strongest skills include database management, particularly with expertise in handling sales databases such as SQL. He is confident in his ability to manage and troubleshoot databases effectively. His skills encompass CRM management, data entry, error debugging, and data validation, showcasing his comprehensive technical and operational capabilities. 3.Do you have the lists of key criteria’s according to the clients’ requirements?? He worked with XXXX, addressing various networking issues. These included challenges like IP-related software issues where the IP would sometimes be down. In such cases, he restarted the system and investigated the root cause of the problem. He demonstrated knowledge of IPv4 and IPv6, applying this understanding to troubleshoot and resolve issues effectively. While his expertise is primarily in these areas, he acknowledged having foundational knowledge and continues to learn more. |
| Recruiters: |    | Employment Agency | Dubai, United Arab Emirates marketing@svarecruitment.com +971 58 586 4016 (Whatsapp & BOTIM) svarecruitment.ae Dubai World Trade Centre Sheikh Zayed Rd, Trade Centre, Dubai, United Arab Emirates |
| Job-Seeker Agreement: | The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers. | Employer Terms | General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com. |
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