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RECRUITER SUMMARY
| Description: | HOT UAE IT Infrastructure, CRM, Zendesk, Salesforce, Atlassian, Telecommunications Assistant, Troubleshooting & root cause analysis, $7k AED | Date | 27 / 09/ 2024 |
| Nationality | Indian Employment visa | Residence | UAE |
| Experience Summary | Has over +3.5 years of experience in within software and tech sales. Current & Previous Employers and jobs include: Telecommunications Assistant at XXXX Product Analyst, CAE at XXXX Product Support Analyst at XXXX Advisor (Customer Experience) at XXXX | Education | Master of Business Administration, XXXX University, Tirupati Bachelor of Business Administration, XXXX College, Bengaluru C-1 Level English Certification, IDP IELTS Career Essentials in Business Analysis Microsoft and Linkedin |
| Motives & Seeking | He is actively looking for a job for career change. | Languages | English – Fluent Hindi – Native |
| Recent / Current Salary | $4.5k AED fixed per month +Incentives | Expected Salary | $7k to $8k AED |
| Notice Period | 1 Month(Negotiable) | Interview Availability | Requires a few days notice |
| Interview Assessment Notes | 1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? He has over 3 years of experience working with top companies in India and the aviation company CAE. He began his career as a customer advisor at XXXX, managing transactions and purchase issues. After six months, he led a pilot project, the Insurance Assistance Buying team, where he worked with stakeholders, gathered customer data, and focused on process improvements using CRM tools like Zendesk and Salesforce. Later, he joined XXXX as a product support analyst, assisting customers with app-related issues, handling merchant accounts, and performing troubleshooting and root cause analysis. 2.What skill(s) / experience would you self-describe as strongest or specialist in? His strongest skills is in learning new CRM systems, engaging in various projects, and collaborating with diverse stakeholders. His commitment to staying updated with technological advancements includes familiarizing himself with tools like Atlassian. He also has some experience with Excel and analytics. On the soft skills front, he has a background in software sales, particularly in tele-sales, where he excels in negotiation and compromise. He encourages open communication by asking open-ended questions, ensuring his employer gains value from investments. Additionally, he is adept at upselling and cross-selling. When faced with stress, he takes short breaks to recharge, allowing him to return to tasks with renewed focus. |
| Recruiters: |    | Employment Agency | Dubai, United Arab Emirates marketing@svarecruitment.com +971 58 586 4016 (Whatsapp & BOTIM) svarecruitment.ae Dubai World Trade Centre Sheikh Zayed Rd, Trade Centre, Dubai, United Arab Emirates |
| Job-Seeker Agreement: | The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers. | Employer Terms | General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com. |
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