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RECRUITER SUMMARY
| Description: | HOT UAE IT Infrastructure, Cisco devices, Checkpoints firewalls, LAN/WAN networks, SLA, IT support, Networking, Senior Network Support, $5K AED | Date | 28 / 11/ 2024 |
| Nationality | Sri Lankan Visit Visa | Residence | Dubai, UAE |
| Experience Summary | Has over +5 years of experience in IT field specially in network design, escalation support, and configuration. Current & Previous Employers and jobs include: Senior Network Support at XXXX Network Technician at XXXX Trainee Network Administrator at XXXX | Education | BEng (Hons) in Computer Networking XXXX University Higher National Diploma in Information Technology XXXX Construction Supervisor Technical College – Sri Lanka Network Security Associate (NSE 1-3) – Fortinet System Administration and IT Infrastructure – Google Technical Support Fundamentals – Google Microsoft Power Platform Fundamentals – Microsoft MS-600: Develop apps for Microsoft Teams – Associate – Microsoft |
| Motives & Seeking | He is actively looking a job because he recently left his job and now open for IT support roles in Dubai. | Languages | English – Fluent Sinhala – Native |
| Recent / Current Salary | $4.5k AED | Expected Salary | $5K to $7K AED |
| Notice Period | Immediately Available | Interview Availability | Requires a few days notice |
| Interview Assessment Notes | 1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? He has over 5 years of IT experience, specializing in network design, escalation support, and configuration. As a Senior Network Support Specialist at XXXX, he managed 860 government sites and over 3,100 users, maintaining a Wi-Fi network for the LGN Network project. His responsibilities included managing help desks, closing tickets within SLAs, configuring Cisco and Checkpoint firewalls, and handling PC-related projects. He also managed asset details and RMA processes for Windows clients and has expertise in system design, implementation, and operations management. 2.What skill(s) / experience would you self-describe as strongest or specialist in? His strongest skills would be his client negotiations and issue identification without needing site visits. He can analyze problems through phone consultations and troubleshoot effectively. His process includes ticket resolution and incident management, ensuring faulty devices are identified and escalated to technical teams for replacement when necessary. 3.Do you have the lists of key criteria’s according to the clients’ requirements? With over five years in IT support and networking, he has addressed access point, user login, connectivity, and coverage issues, along with managing switches, routers, and firewalls. His experience includes PC and server problem-solving, user account management, and portal issues. He has provided Level 1 and Level 2 support, resolving 95% of network issues within SLA timelines. Additionally, he has configured security protocols on Checkpoint and Cisco devices and has designed and optimized LAN/WAN networks. |
| Recruiters: |    | Employment Agency | Dubai, United Arab Emirates marketing@svarecruitment.com +971 58 586 4016 (Whatsapp & BOTIM) svarecruitment.ae Dubai World Trade Centre Sheikh Zayed Rd, Trade Centre, Dubai, United Arab Emirates |
| Job-Seeker Agreement: | The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers. | Employer Terms | General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com. |
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