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RECRUITER SUMMARY
| Description: | HOT UAE IT infrastructure, IT Front End Support Officer , Ticketing, Troubleshoot, Office 365, ServiceNow, SharePoint, $3.5k AED | Date | 27 / 08 / 2024 |
| Nationality | Sri Lankan Visit Visa | Residence | Dubai, UAE |
| Experience Summary | Has +6 years of experience IT industry mainly in IT support. Current & Previous Employers and jobs include: IT Front End Support Officer at XXXX IT Executive at XXXX | Education | Higher National Diploma in Computing (HND-COM-NE) XXXX, Colombo, Sri Lanka. Diploma in Motor Vehicle System City & Guilds, Ratmalana, Sri Lanka. G C E Advance Level (High School) XXXX Panadura, Sri Lanka. |
| Motives & Seeking | He is actively looking for a job. | Languages | English – Fluent Turkish – Native Persian – Native |
| Recent / Current Salary | $2.5k AED per month | Expected Salary | $3.5k to $5k AED per month |
| Notice Period | Immediately available | Interview Availability | Requires a few days notice |
| Interview Assessment Notes | 1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? With six years of experience in the IT industry, he has worked as an IT Executive at AAEJEY Consumer Company for five years, handling maintenance of laptops, computers, printers, scanners, and tablets, and serving as the primary IT contact point for the organization. In his most recent role as an IT Officer at HSBC, he provided end-user IT support for both Sri Lanka and Maldives branches. His responsibilities included supporting laptops, desktops, scanners, printers, corporate mobile devices, and various bank-specific applications. He also managed Office 365, OneDrive, and other software applications. Support was handled via a ticketing system, email, phone, and chat. He coordinated with outsourced vendors for backup, patching, and the yearly Evergreen process, collaborating with the Hong Kong regional team. Additionally, he managed inventory records to ensure smooth IT department operations. 2.What skill(s) / experience would you self-describe as strongest or specialist in? His strongest skills include troubleshooting technical issues, providing end-user support, and managing IT systems. He is proficient in Office 365, ServiceNow, SharePoint, and basic programming languages. He also has expertise in network troubleshooting. Additionally, he excels in soft skills such as time management, critical thinking, and leadership. |
| Recruiters: |    | Employment Agency | Dubai, United Arab Emirates marketing@svarecruitment.com +971 58 586 4016 (Whatsapp & BOTIM) svarecruitment.ae Dubai World Trade Centre Sheikh Zayed Rd, Trade Centre, Dubai, United Arab Emirates |
| Job-Seeker Agreement: | The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers. | Employer Terms | General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com. |
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