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Recruiter Summary
| Description | HOT UAE, Customer Service and IT Support, Customer Inquiries, Troubleshooting Technical Issues, and Maintaining Organized Purchasing Records $8K AED | Date | January 24, 2024 |
| Nationality | Jordanian | Residence | UAE |
| Experience Summary | XXX has a background in customer service and IT support. As a Senior Customer Service Representative at AD Police, she responded to customer inquiries through various channels, addressing technical issues remotely and building strong customer relationships. Earlier in her career, Fatima worked as a Service Desk Agent at the XXX, where she provided technical support, conducted troubleshooting, and managed incidents and service requests using HP Service Manager. | Education | Bachelor of Science | Computer Engineering XXX |
| Motives & Seeking | She wants a better job. | Languages | English Arabic |
| Recent / Current Salary | $5K AED | Expected Salary | $8K AED (Negotiable) |
| Notice Period | 2 weeks | Interview Availability | A few days notice |
| Interview Assessment Notes | Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? In her role as a Senior Customer Service Representative at XXX, XXX responded to technical malfunctions, built relationships with customers, and ensured the delivery of accurate information. During her tenure as a Service Desk Agent at the XXX, she played a crucial role in troubleshooting technical issues, handling incidents and service requests, and conducting training sessions for software updates and new systems. As a Purchasing and Administration Officer at XXX, XXX managed purchasing records, acted as a communication point of contact, and supported relevant departments with administrative functions. She excelled in generating reports, communicating with office managers, and ensuring the timely processing of orders. |
| What skill(s) / experience would you self-describe as strongest or specialist in? XXX excels in customer service, technical support, and administration. Her skills include addressing customer inquiries, troubleshooting technical issues, and maintaining organized purchasing records. She has experience in handling incidents and service requests, conducting training sessions, and effectively communicating with internal and external stakeholders. Fatima’s expertise lies in providing excellent customer service and contributing to the smooth operation of administrative processes. |
| Recruiters |   | Employment Agency | Dubai, United Arab Emirates marketing@svarecruitment.com +971 58 586 4016 (WhatsApp & BOTIM) svarecruitment.ae Dubai World Trade Centre Sheikh Zayed Rd, Trade Centre, Dubai, United Arab Emirates |
| Job-Seeker Agreement | The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers. | Potential Employer Terms | General Terms and Conditions apply to all requests, offers and agreements regarding the provision of services, and available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com. |
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