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RECRUITER SUMMARY
| Description: | HOT UAE Customer Service and Banking $5K AED | Date: | July 12, 2023 |
| Nationality: | Kyrgyzstan National | Residence: | Dubai |
| Experience Summary: | He currently serves as a Customer Support Team Leader at XXX, where he supervises and trains team members, assigns tasks, and ensures adherence to procedures and guidelines. In his previous role as a Customer Support Representative at the same company, XXX troubleshooted user issues, handled complaints, and focused on improving service quality. Before joining XXX, he worked as a Customer Engagement Specialist at XXX, resolving product or service problems and exceeding individual KPIs. Additionally, XXX gained valuable experience as a Guest Relations Executive at XXX, where he solved complex customer issues and delivered exceptional service. He holds a certification in CS198.1x: Bitcoin and Cryptocurrencies from XXX, showcasing his interest and knowledge in the crypto industry. | Education: | XXX Bachelor’s degree, Law |
| Motives & Seeking: | He’s happy with his current company but he’s feeling stuck at the moment and is looking for a new challenge and skills to learn. | Languages: | English – Fluent Russian – Fluent |
| Recent / Current Salary: | $12K AED | Expected Salary: | $12K+ AED |
| Notice Period: | Immediately | Interview Availability: | A few days notice |
| Interview Assessment Notes | 1. Could you introduce yourself and tell us about you? Your current/recent jobs and employers? Previous companies and jobs? XXX has extensive experience in customer support and engagement roles. Currently, as a Customer Support Team Leader at XXX, he oversees team operations, provides training and guidance, and ensures adherence to procedures and guidelines. In his previous positions as a Customer Support Representative and Customer Engagement Specialist, he successfully resolved user issues, handled complaints, and focused on improving service quality. XXX’s ability to exceed individual KPIs and deliver exceptional customer service has been consistently demonstrated throughout his career. 2. What skill(s) / experience would you self-describe as strongest and specialist in? XXX specializes in customer service, team leadership, problem-solving, service quality improvement, and communication skills. He has consistently delivered exceptional customer service, resolving complex issues and exceeding customer satisfaction targets. As a Customer Support Team Leader, XXX effectively supervises and trains team members, ensuring high-performance levels and adherence to procedures. His expertise extends to the crypto industry, having obtained a certification in Bitcoin and Cryptocurrencies. |
| Recruiters: |   | Employment Agency: | Dubai, United Arab Emirates marketing@svarecruitment.com +971 58 586 4016 (Whatsapp & BOTIM) svarecruitment.ae Dubai World Trade Centre Sheikh Zayed Rd, Trade Centre, Dubai, United Arab Emirates |
| Job-Seeker Agreement: | The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers. | Employer Terms: | General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com. |
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