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Description:  HOT UAE Arabic CSR $4500 AEDDate:August 31, 2023
Nationality: SudaneseResidence: UAE
Experience Summary:Experienced Customer Service Representative adept at delivering exceptional customer experiences through effective communication, active listening, and personalized problem-solving. Roles include Customer Service Agent, responsible for tracking requests, educating clients on account services, and addressing inquiries. Also worked as a Call Center Agent, consistently meeting call-time and quality standards, and achieving high customer satisfaction through effective issue resolution.Education:Electrical and Computer Engineering Technology
Motives & Seeking:The company he’s working with right now are laying off employees due to financial issues.Languages:English
Recent / Current Salary:$3500 AEDExpected Salary:Negotiable
1  month (Can be shortened)Interview Availability: A few days notice
Interview Assessment Notes 1.    Could you introduce yourself and tell us about you? Your current/recent jobs and employers? Previous companies and jobs?

In the role of Customer Service Agent, responsibilities included tracking requests, educating clients on account services, resolving inquiries, and ensuring accurate documentation in the sales system. As a Call Center Agent, adhered to company policies and scripts to achieve call-time and quality standards, delivered exceptional customer service, and escalated complex issues for investigation and response. Attended training sessions to enhance telephone skills and program knowledge.
2.    What skill(s) / experience would you self-describe as strongest and specialist in?

He has expertise in effective communication, active listening, and analytical problem-solving. Proficient in Microsoft Office Suite, correspondence composition, and documentation. Skilled in handling inbound phone calls, ensuring customer satisfaction through personalized assistance. Additional strengths include customer support, basic computer skills, and completed courses in dealing with diverse needs, first aid, and call center operations.

Employment Agency:Dubai, United Arab Emirates
+971 58 586 4016 (Whatsapp & BOTIM)
Dubai World Trade Centre
Sheikh Zayed Rd, Trade Centre,
Dubai, United Arab Emirates
Job-Seeker Agreement:The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers.Employer Terms:General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request. These can be sent to you on request or can be found on our website:

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