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Recruiter Summary
| Description | HOT IND Project Manager, Product Support Manager, Proactive Automation, $Negotiable | Date | 22 / 05 / 2024 |
| Nationality | Indian | Residence | India |
| Experience Summary | 14+ years of experience in the industry Current & Previous Employers and jobs include: Product Support Manager at XXXX Senior SW App Cloud Tech Support Assoc Manager at XXXX Major Incident Manager at XXXX People Manager at XXXX Service Management Professional at XXXX Senior Technology Support Executive at XXXX | Education | B.Com XXXX |
| Motives & Seeking | Is actively looking for a job right now because wants to move out of India and work in UAE countries. Looking for manager/service manager roles. | Languages | English – Fluent Hindi – Native |
| Recent/Current Salary | $3.7M INR Annual + Shares | Expected Salary | $Negotiable |
| Notice Period | 30 days | Interview Availability | Requires a day notice |
| Interview Assessment Notes | 1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? Started her career with XXXX as a Senior Technology Support Executive. After that, worked for XXXX for several years as a Service Management Professional. She also worked as a People Manager for XXXX where her team used to support technical-related queries for their customers. She then moved to XXXX where she handled one of her first transition project for one of the biggest insurance client in US; she handled the team of incident change and problem managers for application and infrastructure support. After that, worked with XXXX and handled another big transition project for their UK client, she was involved from the synapse stage up until it went live. Currently, she’s working as a Product Support Manager for XXXX where her team handles global account in regions including MENA, EMEA, and LATAM. She takes care of their payroll-related queries, benefit-related queries, and such. 2. What skill(s) / experience would you self-describe as strongest or specialist in? Strongest skill would be her great skills in being proactive and bringing automation in processes. She has done lots of automation in the processes of her current and previous roles. 3. Do you have the lists of key criteria’s according to the clients’ requirements? During the course of her career, she has worked in multiple sectors including customer support, banking, and insurance as well. She has ITIL certification and is looking for opportunities in service management field or product support manager role in the IT sector. Her present role will end soon so she’s actively looking for a new role now. |
| Recruiters |   | Employment Agency | Silicon Valley Associates Recruitment. 907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong 25F, Central Plaza, Xin Tian Di, Shanghai Ubi TechPark #01-08, Singapore Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen Dubai World Trade Centre Sheikh Zayed Rd, Trade Centre, Dubai, United Arab Emirates |
| Job-Seeker Agreement | The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job | Employer Terms | General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com. |
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