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RECRUITER SUMMARY
| Description: | HOT UAE Customer Service FinTech $6K AED | Date: | August 15, 2023 |
| Nationality: | Algerian | Residence: | UAE |
| Experience Summary: | XXX is an adept Senior Customer Support Representative with notable roles in esteemed companies. He did a CSR role to assist customers using Binance and other crypto currency platforms. He excelled as Senior Users and Partners Support at XXX, managing stakeholder relationships and exceeding performance metrics. His tenure at XXX saw him excel in responding to inquiries, handling complaints, and coordinating bulk orders. As a Customer Service Representative at XXX, he showcased exceptional complaint resolution skills and upselling abilities, surpassing targets. Additionally, XXX contributed effectively as a Call Center and Sales Representative at XXX. With fluency in Arabic, English, and advanced French, XXX’s exceptional communication and problem-solving skills drive his success in enhancing customer experiences. | Education: | ⦁ Preparatory faculty degree in medical sciences: XXX ⦁ Bachelor in Communication: XXX ⦁ High school degree in experimental sciences ⦁ Microsoft Office certificate: Word, Excel and PowerPoint ⦁ IELTS in English language: 8/9 |
| Motives & Seeking: | He’s looking for better opportunities and a more stable job. | Languages: | English- Fluent French Arabic |
| Recent / Current Salary: | $6,000 AED | Expected Salary: | $6,000+ AED |
| Notice Period: | Immediately | Interview Availability: | A few days notice |
| Interview Assessment Notes | 1. Could you introduce yourself and tell us about you? Your current/recent jobs and employers? Previous companies and jobs? In his role as Senior Users and Partners Support at XXX, XXX manages stakeholder relationships, handles inbound queries, and monitors performance metrics. At XXX, he excelled in customer inquiries, complaint resolution, and order coordination. While at XXX, XXX provided top-tier support, upsold products, and achieved high customer satisfaction. As a Call Center and Sales Representative at XXX, he assisted customers, troubleshooted issues, and contributed to training. XXX’s expertise lies in enhancing customer experiences and achieving exceptional results 2. What skill(s) / experience would you self-describe as strongest and specialist in? high customer satisfaction levels. His exceptional communication skills, both written and verbal, coupled with his ability to understand and address customer needs, make him a standout professional in the realm of customer support. His strongest and specialized area of expertise is customer service. He thrives in roles where he can effectively communicate with customers, address their concerns, and provide tailored solutions. With a wealth of experience in handling inquiries, resolving complaints, and maintaining positive customer interactions, XXX’s dedication and proficiency in customer support set him apart. |
| Recruiters: |   | Employment Agency: | Dubai, United Arab Emirates marketing@svarecruitment.com +971 58 586 4016 (Whatsapp & BOTIM) svarecruitment.ae Dubai World Trade Centre Sheikh Zayed Rd, Trade Centre, Dubai, United Arab Emirates |
| Job-Seeker Agreement: | The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers. | Employer Terms: | General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com. |
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