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RECRUITER SUMMARY
| Description: | HOT UAE IT Infrastructure, LAN Troubleshooting, Sophos Firewall, Service desk management, Ticketing, IT asset tracking, Laptops, Desktops, CCTV cameras, Biometric machines, Microsoft operating systems, servers, Active Directory, Outlook, Audio-visual equipment, IT Support Engineer, $7k AED | Date | 05 / 12 / 2024 |
| Nationality | Indian | Residence | Canada Will be back in UAE |
| Experience Summary | Has over +4 years of experience in IT Support, Customer Service, and e-commerce. Current & Previous Employers and jobs include: IT Support Engineer – Desktop Support at XXXX Technical Customer Service Associate at XXXX Ecommerce Website Administrator at XXXX | Education | Bachelor’s of Technology in Mechanical Engineering XXXX University Microsoft Azure 900 Cloud Computing Fundamentals Certified |
| Motives & Seeking | He is actively looking a job because he recently left his company. | Languages | English – Fluent Hindi – Native |
| Recent / Current Salary | $6k AED + Allowances + Accommodation | Expected Salary | $7k AED per month |
| Notice Period | Immediately Available | Interview Availability | Requires a few days notice |
| Interview Assessment Notes | 1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? He has four years of experience in IT Support, Customer Service, and e-commerce, starting as a Technical Support Associate at XXXX in India, where he supported users with digital purchases for 13 months. He then advanced to a Desktop Support Engineer role, providing first-line support, troubleshooting software and hardware issues, configuring devices, managing user accounts, and setting up business-specific access in sectors like real estate, banking, telecom, and e-commerce. He also resolved network and operational disruptions. With strong soft skills, he builds rapport with customers and colleagues and is committed to efficient issue resolution to maximize user and client satisfaction. 2.What skill(s) / experience would you self-describe as strongest or specialist in? He excels in service desk management, particularly with ticketing and IT asset tracking, including laptops, desktops, CCTV cameras, and biometric machines. His inventory management and reporting are top-notch, and he demonstrates strong troubleshooting skills and positive user interaction. Technically, he is proficient with Microsoft operating systems, servers, Active Directory, Outlook, and audio-visual equipment. He effectively manages Microsoft Teams requests, scheduling, access, and supports services like Zoho Mail. 3.Do you have the lists of key criteria’s according to the clients’ requirements?? He has experience in troubleshooting network issues, such us LAN Troubleshooting and Sophos Firewall. In networking, his day to day he was responsible for adding users’ computers to the network, assigning appropriate group access, and creating tailored permissions based on portfolio needs. For instance, he ensured the department recovery team had relevant Google access and performed background checks within required limits. He restricted access to non-business tools and monitored security to prevent external threats, ensuring only business-related sites were accessible. He troubleshot connectivity issues, coordinated with the senior network team to restore access, and managed remote access for offsite associates. His duties also included managing network switches and routing for smooth workstation transitions, overseeing change management, coordinating server maintenance, and applying timely updates. |
| Recruiters: |    | Employment Agency | Dubai, United Arab Emirates marketing@svarecruitment.com +971 58 586 4016 (Whatsapp & BOTIM) svarecruitment.ae Dubai World Trade Centre Sheikh Zayed Rd, Trade Centre, Dubai, United Arab Emirates |
| Job-Seeker Agreement: | The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers. | Employer Terms | General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com. |
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