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RECRUITER SUMMARY
| Description: | HOT UAE IT Infrastructure, Service delivery, Technical relationship management, IT services, Desktops, Network devices, Windows, VMware, Azure, L1 to L3 support, IT Infrastructure Manager, $20k AED | Date | 11 / 11 / 2024 |
| Nationality | Indian | Residence | India Open to relocate in UAE |
| Experience Summary | Has over +15 years of experience in IT field. Current & Previous Employers and jobs include: Manager – IT and Infrastructure at XXXX Delivery Senior Specialist (Delivery Manager) at XXXX Systems Integration Sr Analyst (Backup Administrator) at XXXX Senior Specialist (Backup Administrator) at XXXX Technical Support Analyst at XXXX Technical Support Executive at XXXX | Education | Bachelor of Science in Computer Science at XXXX University |
| Motives & Seeking | He is actively looking for a job for challenging role. Prefers job in Mid to Senior Roles in IT Infrastructure. | Languages | English – Fluent Malayalam – Native Tamil – Native |
| Recent / Current Salary | $10k AED per months | Expected Salary | $20k to $25K AED |
| Notice Period | 3 Months | Interview Availability | Requires a few days notice |
| Interview Assessment Notes | 1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? With over 15 years of experience in IT infrastructure, he has held a range of roles, progressing from call center agent to his current position as IT Infrastructure Manager at an India-based company with offices in the US, supporting an insurance client’s IT infrastructure. He manages outsourced IT services, covering desktops, network devices, and environments like Windows, VMware, and Azure, overseeing approximately 2,000 servers and 5,200 network devices while ensuring SLA compliance. In addition to daily operations, he handles escalations, incident management, and collaborates with senior leaders to align IT support with business goals. Previously, he was a Delivery Manager for the same client, focusing on SLA adherence, contract management, and leading a team of 50. His earlier roles involved specializing in backup solutions, advancing from L1 to L3 support. 2.What skill(s) / experience would you self-describe as strongest or specialist in? His strengths are in service delivery and technical relationship management, with a focus on managing infrastructure and fostering strong communication across all levels of an organization. Although he hasn’t performed hands-on technical work in six years, he excels in overseeing technical aspects and effectively engaging with everyone from L1/L2 agents to executives. |
| Recruiters: |    | Employment Agency | Dubai, United Arab Emirates marketing@svarecruitment.com +971 58 586 4016 (Whatsapp & BOTIM) svarecruitment.ae Dubai World Trade Centre Sheikh Zayed Rd, Trade Centre, Dubai, United Arab Emirates |
| Job-Seeker Agreement: | The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers. | Employer Terms | General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com. |
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