RECRUITER SUMMARY
| Description: | HOT_UAE IT Infrastructure, IT Support Engineer, Help Desk Support, Service Desk, CS, L1 & L2 Technical Support, Azure, VMware, 96K+ AED Annual | Date | 09 / 27 / 2024 |
| Nationality | Sudanese | Residence | UAE ,Dubai Permanent |
| Experience Summary | 5 Years of IT Support Engineer of work experience in the industry Current & Previous Employers and jobs include: IT Support Engineer at XXXX IT Help Desk Support at XXXX IT Desktop Support & Customer service at XXXX Costumers Services & Technical support at XXXX | Education | Bachelor of Information Technology XXXX Diploma of Engineering, Telecom XXXX |
| Motives & Seeking | Is actively looking for a job and open for opportunities in the IT Sector such IT Support Engineer, Help Desk, & Service Desk | Languages | English- Average Arabic- Fluent |
| Recent / Current Salary | 72K+ AED Annual | Expected Salary | 96K+ AED Annual |
| Notice Period | Immediately Available | Interview Availability | Requires a few days notice |
| Interview Assessment Notes | 1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? He is an IT Support Engineer with over 5 years of experience in telecommunications and IT support. He currently works at XXXX, where he handles large-scale IT infrastructure and provides support to 2,000 users. His previous roles include IT Help Desk Support at XXXX and IT Desktop Support & Customer Service at XXXX. In XXXX, where he honed his technical and customer service skills. 2. What skill(s) / experience would you self-describe as strongest or specialist in? He specializes in providing Level 1 and 2 technical support, system administration (MCSA & MCSE), and network management (CCNA & CCNP). He has extensive experience with cloud technologies like VMware and Microsoft Azure, as well as Office 365 administration. He rates himself 5 out of 5 in problem-solving and handling technical issues efficiently, making him highly confident in his ability to troubleshoot and resolve complex IT problems. 3. Do you have the list of key criteria’s according to the clients’ requirements? He is highly experienced in managing IT support for a large user base, consistently handling around 20 calls per day. He has provided support to approximately 2,000 users, ensuring their technical issues, whether hardware, software, or network-related, are addressed swiftly and effectively. His expertise in troubleshooting allows him to diagnose and resolve problems in a timely manner, whether it involves system crashes, connectivity issues, or performance bottlenecks. He also has experience managing service desk requests and prioritizing tasks to ensure that high-priority issues are resolved quickly, maintaining optimal system performance and high levels of user satisfaction. Additionally, he excels in providing support remotely and on-site, ensuring that users can always access critical systems such as Microsoft Teams, SharePoint, and email services, further enhancing the productivity and efficiency of the organization he serves. |
| Recruiters: |   | Employment Agency | Dubai, United Arab Emirates marketing@svarecruitment.com +971 58 586 4016 (Whatsapp & BOTIM) svarecruitment.ae Dubai World Trade Centre Sheikh Zayed Rd, Trade Centre, Dubai, United Arab Emirates |
| Job-Seeker Agreement: | The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers. | Employer Terms | General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com. |
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